Fuelcharge is provided by Fuelcharge Pty Ltd ACN 616 990 339.

Before you use Fuelcharge, you must read these terms and conditions, our Privacy Notice and our Privacy Policy.

BY USING FUELCHARGE YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1. Fuelcharge facilitates payment of your fuel at Fuelcharge supported fuel sites by securely transmitting your payment information to Fuelcharge’s payment processing provider.
2. We grant you a non-exclusive, non-transferable and revocable licence to access and use Fuelcharge on your supported device. You must not copy, sell, rent, lease, sub-license, distribute, disseminate, modify, translate, merge, dissemble or decompile Fuelcharge or attempt to reverse engineer its source code.
3. When you create an account, we authenticate that account by sending a code to your mobile number. Once you have established an account linked to a mobile number, you cannot create any other accounts with the same mobile number.
4. You must keep your login details confidential. If you have any concerns about your login details, or think they may have been misused, you must contact us immediately. You must ensure all information you provide is current and correct.
5. You can use Fuelcharge with a debit card, credit card, American Express card, or through Apple Pay and Google Pay. You may add your payment details to, or remove your payment details from, Fuelcharge on supported devices by following the instructions on Fuelcharge. An additional cardholder may also add their payment details to, or remove payment details from, Fuelcharge on their supported device.
6. Through Fuelcharge, you will select a maximum payment for fuel per visit. Your payment method will then be pre-authorised for the amount selected. If pre-authorisation fails, then you cannot proceed to purchase fuel through Fuelcharge.
7. Once the selected amount is pre-authorised, you may purchase fuel from the selected Fuelcharge supported fuel site. You may only purchase fuel up to the value of the maximum payment you selected. In our sole discretion, we may allow you to temporarily exceed this limit.
8. Once you purchase fuel, we will charge you for that purchase and the pre-authorised amount will be automatically released. This will generally be effective within 7 days, however as this processing time depends on your bank, it may take longer.
9. Except where unauthorised use of your Fuelcharge account is caused by our negligence, you accept sole responsibility for all activities that occur through your account. We will not be liable for any such loss you suffer. You must use Fuelcharge in accordance with the law and not for any fraudulent purpose.
10. Subject to clause 13, and to the extent permitted by law, we do not provide any warranties or guarantees in relation to the performance, security or availability of Fuelcharge.
11. During the period that we offer Fuelcharge, we will use reasonable efforts to make sure that you can access and use Fuelcharge. However, despite our efforts, Fuelcharge may not be accessible at all times and you may experience interruptions, delays, errors or faults in your use of and access to Fuelcharge. To the extent maximum permitted by law, we will not be liable to you or anyone else if these things occur.
12. Subject to clause 13 to the extent permitted by law, we will not be liable to you or any person for any variation, update, cancellation or suspension of any of the services offered by Fuelcharge.
13. The Australian Consumer Law may impose certain consumer guarantees on our supply of Fuelcharge services to you. In respect of any such guarantees which we cannot at law exclude, to the extent permitted by law, our liability is limited, at our option, to supplying the Fuelcharge services we provide again, or payment of the cost of having those services supplied again.
14. Subject to clause 13, and to the maximum extent permitted by law, we exclude all liability for any loss or damage you suffer, whether arising under contract, tort (including negligence), equity, statute or any other cause of action, or otherwise, as a result of your use of Fuelcharge, or any content, information, products or services available on or from Fuelcharge.
15. Your use of Fuelcharge may be affected by separate terms imposed on you by third parties, such as your card issuer. We are not responsible for any loss you suffer in relation to:
16. any failure or refusal of the payment processing provider to process transactions, which is beyond our reasonable control;
17. any failure or refusal of your card issuer to enable transactions; or
18. any error, defect or unavailability of the services provided by the payment processing provider or any other third-party service provider, which is beyond our reasonable control.
19. You indemnify us and the parties involved in providing Fuelcharge to you from and against all damage, claims, costs, charges and expenses arising out of your use of Fuelcharge in breach of these terms and conditions, except to the extent that such damage, claims, costs, charges and expenses are caused by us.
20. Fuelcharge is independent of any platform on which it is located.
21. All intellectual property rights relating to Fuelcharge are owned by us, our related entities or our licensors. You acquire no rights or licences in or to Fuelcharge other than the limited right to use Fuelcharge in accordance with these terms and conditions.
22. We may amend these terms and conditions from time to time by posting updated terms on our website and updating customers through the Fuelcharge app. By continuing to use Fuelcharge after any amendment to these terms and conditions, you agree to be bound by the amended version of these terms and conditions.
23. These terms and conditions are governed by the laws of Queensland. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and courts with jurisdiction to hear appeals.
24. If a dispute or disagreement arises relating to these terms and conditions, please raise it with us by contacting 1300 457 467.

This version of the terms and conditions is dated 1 March 2020.

Other important matters about your privacy rights and how we manage your personal information are set out in our Privacy Notice and our Privacy Policy, which are available at www.fuelcharge.com.au or can be provided in an alternative form upon request.

For further information write to the Privacy Officer at PO Box 576 Cannon Hill QLD 4170 or [email protected].